Terms of Use
Every individual who accesses or uses the Vitonella digital health platform is deemed to have read, understood, and accepted the following conditions. This agreement constitutes a legal bond between Vitonella and the user in the digital environment.
1. Introduction and Definitions
Vitonella: A web-based digital health platform for individual users. The platform offers AI-powered recommendations on medication, diet, and exercise. This Terms of Use document (“Agreement”) defines the terms and rules for the use of the platform between Vitonella and the User. Anyone who accesses, becomes a member of, or uses the services of the Vitonella platform is deemed to have read, understood, and accepted this Agreement. User: Refers to the natural person who is a member of or visits the Vitonella platform and receives services individually. The User declares that all information provided during registration is their own, accurate, and up-to-date. We also assume that the User is at least 18 years old and has full legal capacity (or is using the platform with the consent of a legal guardian if a minor). Service/Platform: Refers to the AI-powered health recommendations and related digital content services offered by Vitonella via its website. The Platform is accessible only through a web browser (without a mobile application). Vitonella charges for its services through a subscription model. Subscription: Refers to the paid membership model chosen by the User to benefit from Vitonella's services. Subscription plans may be available for specific periods, such as monthly or yearly. The types, durations, and current pricing of subscriptions are explained on the relevant pages of the Platform. The terms defined in this section are valid throughout the Agreement and will be used with the same meaning. The terms and definitions mentioned in the introduction form the basis of the legal relationship between the User and Vitonella.
2. Scope of Service
Vitonella is a digital health platform that provides AI-powered personal recommendations to support individual users in their health goals. Within the platform, the User can access advice on medication (e.g., medication reminders or general informational recommendations), diet (e.g., nutrition plans, calorie tracking), and exercise (e.g., workout suggestions, activity tracking). The services offered are personalized recommendations based on the data and preferences entered by the user. The scope of the service is limited to digital recommendations and information only. Vitonella does not provide direct healthcare services; for example, activities such as doctor's consultations, prescription writing, or the sale of physical products/medications are not conducted through the platform. The platform provides a support service that is not a substitute for medical advice, and the recommendations are for informational purposes only. The User agrees that the content and recommendations provided on Vitonella are of a general nature and may not always be perfectly suited to their individual situation. Access to the platform and use of the services require an internet connection. While Vitonella strives to ensure the platform is continuously accessible and error-free, the User acknowledges that service interruptions may occur from time to time due to maintenance, updates, or third-party infrastructure issues. Vitonella reserves the right to develop, change, or add new features within the scope of its services. Such changes will be communicated to the User via notification and will take effect as specified in the Updates and Changes section of the Agreement.
3. Limitations of AI-Powered Services
The recommendations provided by Vitonella are AI-powered and created using advanced technologies. However, the absolute accuracy or completeness of these recommendations is not guaranteed. AI systems may produce erroneous results or outcomes that do not fit the user's specific situation when analyzing medical data or making generalizations. Indeed, scientific studies have shown that a significant portion of AI models' answers in the health field can be incorrect or incomplete. Therefore, no recommendation provided by Vitonella should be considered as absolute truth or the sole correct answer. Not Medical Advice: The AI recommendations on Vitonella are not a substitute for a doctor's consultation or professional medical advice. No matter how advanced AI tools are, they are not reliable enough to replace health professionals. The information and advice provided by the platform are general in nature, intended to assist the user in making decisions about their own health. Issues such as diagnosing, recommending treatment for a disease, or determining a specific drug dosage are outside the scope of the platform. The User agrees that no information on the Platform is personal medical advice and is not intended for diagnosis/treatment. Potential Errors: The recommendations of AI-powered systems may not always align perfectly with current medical information or reflect the user's exact health status at that moment. For example, the platform may suggest a diet suitable for the general population, but if the user has specific allergies or chronic conditions, this recommendation may not be appropriate. Vitonella is continuously improving its AI algorithms and trying to increase accuracy, but it does not promise a 100% error-free service. The user is responsible for evaluating the suitability of a recommendation from the platform for their own health condition through their clinical judgment and common sense. In case of doubt or before making a significant health decision, a doctor or relevant specialist must be consulted. Emergencies: Vitonella should not be used for emergency medical situations. Information obtained from the platform should not be evaluated in a way that could cause delays in urgent or life-threatening situations. For example, in the event of a serious health symptom or crisis, the user should seek emergency medical services without delay and call emergency numbers like 112. The platform does not provide crisis management or emergency medical intervention. In light of these limitations, Vitonella limits its liability for consequences arising from the use of its AI-powered services as specified in the Limitation of Liability section. The User acknowledges that they should not unconditionally trust the recommendations on the platform and agrees to evaluate these recommendations as supplementary information.
4. User Obligations
- Accuracy of Information: The User must provide accurate, complete, and up-to-date information about themselves when registering and using the platform. Health-related data (height, weight, age, existing diseases, medications used, allergies, etc.) in particular must be entered accurately and truthfully. Inaccurate information can lead to incorrect or inappropriate recommendations from the AI. The User undertakes to promptly update this information if it becomes outdated (e.g., in case of a new health issue or a change in medication).
- Evaluation and Responsible Application of Recommendations: Whether to apply the recommendations provided through Vitonella is entirely at the User's own discretion and responsibility. The User should consider their own health condition and risks before applying any recommendation and consult a health professional if necessary. The User is solely responsible for any consequences arising from actions taken based on the platform's advice (e.g., dietary changes, starting an exercise program, using supplements/medications). The User agrees not to apply recommendations blindly and to make important decisions about their health only after obtaining expert opinion.
- Account Security: The membership account created by the User to access the platform is for personal use only. The User is obligated to keep their account access information (username, password, etc.) confidential. It is the User's responsibility not to share this information with third parties. If the User notices any unauthorized use of their account, they must inform Vitonella immediately. The User will be responsible for any damages arising from the compromise of their account information due to their negligence or fault.
- Lawful Use: The User is obligated to act in accordance with all applicable legislation when using the Platform. The legal and criminal responsibility for every transaction and action taken within the Platform belongs to the User. The User agrees to comply with the provisions of Law No. 5651 on the Regulation of Publications on the Internet, the Turkish Penal Code, the Turkish Code of Obligations, the Law on Intellectual and Artistic Works, the Law on the Protection of Personal Data (KVKK), and all other relevant legislation. The User undertakes not to use the platform for illegal, unauthorized, or malicious purposes and to refrain from actions that would infringe upon the rights of other users, Vitonella, or third parties.
- Single Account and Personal Use: Vitonella membership is personal. The User may register with a single account and use it for personal purposes only. Membership rights cannot be transferred or made available to other persons or institutions in any way. The User acknowledges that allowing another person to use their account or renting it out constitutes a breach of the Agreement. In such cases, Vitonella has the right to suspend or terminate the relevant account.
- Seeking Professional Advice: The User should not neglect to consult an appropriate health professional (doctor, dietitian, pharmacist, physiotherapist, etc.) for any questions or uncertainties that may arise regarding the recommendations provided by the Platform. Users with serious existing health problems, those who use regular medication, or those subject to a special diet/exercise program should obtain approval from their own doctors before implementing the platform's recommendations. The User understands that using Vitonella is not an alternative to the relationship they have with their healthcare provider and acts accordingly.
- Content Sharing and Communication: If the Platform allows for user interaction or has any forum or comment features (although there is no such feature currently as it is focused on individual use, it may be added in the future), the User is responsible for the content they share. The User agrees not to share inappropriate content such as profanity, insults, advertisements, or false information. Furthermore, the User will not copy, use for commercial purposes, or transfer to third parties any data obtained through Vitonella without permission. Violation of the above obligations constitutes a breach of the Agreement. In such a case, Vitonella reserves the right to suspend or terminate the membership or initiate necessary legal proceedings. By continuing to use the platform, the User agrees, declares, and undertakes to comply with these rules.
5. Membership and Subscription
- Creating a Membership: The User must provide the necessary information (e.g., name, surname, email address, age) accurately and set a password to create an account on the platform. Upon completion of the registration process, a confirmation message may be sent to the User's specified email address, and the user may be asked to confirm it. Vitonella reserves the right to request additional information/documents for identity verification when deemed necessary.
- Subscription Plans: Vitonella may offer multiple subscription plans to suit different needs (e.g., Monthly Subscription, Annual Subscription). The scope, duration, and pricing of each plan are clearly stated during registration and in the relevant section of the platform. The User initiates their subscription by selecting the appropriate plan. Within the scope of the selected subscription plan, the user gains access to the specified features of the platform for the duration of the plan. The subscription fee is collected in advance and is valid for the specified period.
- Fees and Payment: Subscription fees may vary depending on the type and duration of the selected plan. Current subscription prices are presented to the User in Turkish Lira (TRY) or the applicable currency on the payment page. The User must provide a valid payment method (credit card, debit card, or agreed-upon electronic payment methods) when purchasing a subscription and authorize Vitonella to charge the fees using this payment method. During payment transactions, the User's financial data will be processed using secure methods, and Vitonella takes the necessary precautions in this regard (e.g., SSL encryption, use of reliable payment gateways). The total amount, including taxes, is shown to the user before payment; no deductions will be made without the user's knowledge, apart from the specified fee.
- Automatic Renewal: Vitonella subscriptions operate on an automatic renewal basis unless the user specifies otherwise and it is not stated otherwise in the terms of the relevant subscription plan. This means that when the user's subscription period (e.g., a one-month or one-year period) ends, the subscription is automatically renewed for the same period, and the subscription fee valid on the renewal date is charged to the user's registered payment method. If the user does not want to renew, they must cancel their subscription before the subscription period ends (e.g., before the next billing date). Otherwise, the subscription will be automatically extended, and the fee will be charged. Vitonella may send a reminder notification or email to the user before the automatic renewal date, but this is not an obligation; the primary responsibility lies with the user.
- Subscription Cancellation: The User may terminate (cancel) their subscription at any time. The cancellation process can be carried out through the account settings/subscription management section on the platform or by contacting Vitonella customer service. When a subscription is canceled, the user's access to the service continues until the end of the current subscription period; however, no billing will be made for the next period, and the subscription will not be renewed. Refund Policy: As a rule, no refunds are given for a subscription period that has started and is in use, but if exceptions such as the right of withdrawal under applicable consumer legislation apply, the user may exercise their relevant legal rights (e.g., the right of withdrawal within 14 days for distance sales contracts if usage has not started). If Vitonella receives a refund request for justified reasons (e.g., the service becomes completely unavailable), it will evaluate the situation and try to find a solution in favor of the user.
- Plan Change (Upgrade/Downgrade): The User may wish to change their current plan before the subscription period expires (e.g., switching from monthly to yearly or vice versa). In such a case, a plan change can be made if Vitonella provides the appropriate technical capability. For plan upgrades, a pro-rata (proportional) additional fee may be requested by calculating the remaining time, or the new plan may be started immediately. A plan downgrade (switching to a lower package) is generally effective at the end of the current period. Details will be explained in the relevant instructions on the platform.
- Suspension or Termination of Membership: If the User violates the terms of the Agreement or has payment-related issues, Vitonella has the right to temporarily suspend or completely terminate the user's subscription. For example, if the fee cannot be collected from the payment method, a notification is sent to the user, and they are asked to update their payment information within a short period; if not done, the subscription may be stopped. Similarly, if it is determined that the user is misusing the platform (e.g., allowing someone else to use the account, abusing the systems), Vitonella may unilaterally terminate the membership. In such cases of termination or suspension, the user will be notified of the termination status and its reason through electronic communication tools. Vitonella reserves the right not to issue a refund for the remaining subscription period if it terminates the contract for a just cause (the user accepts this condition). Vitonella cannot be held responsible for terminations not caused by its own fault.
- Trial Version and Promotions: Vitonella may occasionally offer limited-time trial versions or discounted promotional subscriptions for new users. In such special cases, the applicable conditions are communicated to the user in the relevant campaign materials or during registration. If the user does not cancel their subscription at the end of the trial period, the subscription may automatically convert to a paid plan (this will be effective after obtaining the user's consent). The user accepts that promotional codes or discounts may be for one-time use and should not be abused. These membership and subscription conditions are set for Vitonella to provide sustainable service. The user understands that non-compliance with the subscription terms may constitute a breach of the Agreement, and in this case, Vitonella may exercise its legal rights. For questions or problems regarding subscription procedures, the user can always contact Vitonella customer service.
6. Intellectual Property Rights
The design, software, algorithms, database, interface elements, content, and all materials presented on the Vitonella platform (text, graphics, logos, icons, visuals, recommendations, and other information) are protected under intellectual property law. No content on the platform may be copied, reproduced, published, displayed on other sites, distributed, or used for any commercial purpose without explicit permission. Copyrights and Trademarks: All trademarks, patents, designs, trade dress, and copyrighted content within the platform, especially the name “Vitonella” and its logo, belong to Vitonella or the respective rights holders from whom Vitonella has obtained a license. The User agrees that by using the platform, they do not acquire any intellectual property rights belonging to Vitonella. Vitonella grants the user a personal, non-transferable, limited license to use the platform; this license in no way implies that Vitonella's rights are transferred to the user. User-Provided Content: If the platform allows users to enter certain data or upload content in the future (e.g., features like journaling, commenting, sending feedback), the user warrants that this content belongs to them or that they have the rights to use it. Opinions, suggestions, feedback, or ideas submitted by the user to Vitonella are considered non-confidential information, and Vitonella has the right to use this information as it sees fit (e.g., to improve the service). It is entirely the user's responsibility not to infringe on the copyrights, personal rights, or other rights of third parties in such user content. In the event of any infringement claim regarding user-provided content, Vitonella reserves the right to remove the relevant content and take necessary measures. Software and Reverse Engineering: The User agrees not to attempt to obtain the source code of the software running in the background of the platform, not to perform reverse engineering, not to attempt to exploit security vulnerabilities, and not to engage in similar malicious attempts. Otherwise, legal and criminal liability will arise for both breach of contract and violation of legislation. In summary, all rights related to the Vitonella platform and its content are protected by law. The User may use the platform only for personal and permitted purposes. Vitonella reserves the right to resort to legal action in case of infringement of intellectual property rights.
7. Limitation of Liability
Vitonella provides its platform services and content “as is”. All information and recommendations provided regarding the platform are of a general nature, and no warranty of accuracy, fitness for a particular purpose, continuity, or error-free operation is given. To the maximum extent permitted by applicable law, Vitonella limits its liability for any direct or indirect damages that may arise from the use of the platform. General Disclaimer of Liability: Vitonella makes no express or implied warranties regarding the accuracy, timeliness, reliability, or suitability for a particular result of the information provided through the platform. It is not guaranteed that the AI recommendations on the platform will meet user expectations, provide a certain health improvement for the user, or be error-free. The User acknowledges that the decisions they make and the actions they take while using the platform are their own responsibility, and that Vitonella only provides supplementary information. No information should be considered as a guarantee of advice or diagnosis. The User understands that they will not make important decisions about their health based solely on the platform; if they do, the consequences will be their own responsibility. Indirect Damages: Vitonella cannot be held liable for any indirect, incidental, special, or punitive damages, such as loss of profit, loss of data, business interruption, damage to reputation, or third-party claims, arising from the use of the platform, even for breach of contract, tort (including negligence), or other reasons. For example, Vitonella is not responsible for damages arising from a user getting injured as a result of an exercise recommendation given on the platform, experiencing an unexpected allergic reaction as a result of a diet recommendation, or the deletion of data due to a software error. Vitonella's liability, except in cases where it cannot be legally waived, may in any case be limited to the amount paid by the user for the relevant subscription period. Force Majeure: Vitonella will not be responsible for any disruption or interruption in platform services due to force majeure events beyond its control (e.g., natural disasters, epidemics, war, acts of terrorism, fire, strikes, electricity/Internet outages, infrastructure failures, government decisions, etc.). In such cases, Vitonella's obligations are suspended, and efforts will be made to restore services to normal as soon as possible. Third-Party Services and Links: The platform may contain links to third-party websites or services, or third-party integrations (e.g., an analysis tool, an external data source, or a payment gateway) may be used within the platform. Vitonella is not responsible for the accuracy, security, or quality of the content or services provided by third parties. The User accepts that when they access a non-platform service by clicking a third-party link or using an integrated service, they do so at their own risk. Although Vitonella carefully selects the third parties it collaborates with, it does not accept responsibility for damages arising from the actions and omissions of these parties. Maintenance and Downtime: Vitonella may perform periodic maintenance and updates for the proper functioning and security of the platform. In the case of planned maintenance, users will be informed in advance if possible, but advance notification may not be possible for urgent and unforeseen technical problems. Vitonella is not responsible for any damages the user may suffer due to interruptions, errors, or data loss that may occur despite its reasonable efforts. Legal Rights: This Limitation of Liability clause is not intended to restrict the rights that consumers have under applicable laws. Some countries or jurisdictions may not allow the exclusion of certain warranties or the limitation of certain damages. In such a case, some of the restrictions in this clause may not apply to the user. However, without prejudice to the rights granted to consumers by Turkish law, any claims and liabilities that may be asserted against Vitonella will be limited to those specified in this agreement. By starting to use the platform, the User confirms that they have read and understood these limitations of liability. The knowledge of these limitations is to encourage the user to be careful and conscious; it is in no way intended to create an unfair condition against the user, but only to ensure that Vitonella is not held responsible beyond reasonable limits.
8. Notifications and Electronic Communication
By becoming a member of the Vitonella platform and using its services, the User consents to receive electronic notifications and commercial messages. In accordance with Law No. 6563 on the Regulation of Electronic Commerce, commercial electronic messages can be sent to recipients with their prior consent. The User agrees to receive service-related information, new feature announcements, usage reminders, and promotional/campaign messages from Vitonella to the contact information (email address, mobile phone number, etc.) provided during registration. Email and SMS: Vitonella may notify the user via email and/or SMS on important matters such as membership procedures, subscription status, payment notifications, and security alerts. Such messages are considered an integral part of the service, and the user agrees to receive these critical communications. Additionally, emails/SMS may be sent from time to time on topics such as platform innovations, healthy living tips, satisfaction surveys, or periodic campaigns. The user has the right to unsubscribe from such promotional messages at any time; they can stop these messages by clicking the unsubscribe link in the emails or by following the method specified in the SMS they receive. However, critical information regarding their account and subscription (such as payment issues, security alerts, agreement change notifications) is outside this scope and may continue to be sent when necessary. In-Platform and Browser Notifications: Vitonella may display instant notifications within the platform to enhance the user experience (e.g., a reminder like “Don't forget to drink water today”). The user agrees to receive these notifications when visiting the platform. Furthermore, if the user agrees to receive “push notifications” through their browser, Vitonella may send important updates or personalized reminders as browser notifications. Users who do not want to receive browser notifications can cancel the notification permission for Vitonella in their browser settings. Official Notices: For important matters such as changes to this Agreement, updates to subscription fees, termination or transfer of the service, Vitonella may send official notices to the user via email, in-platform message, or other appropriate electronic communication means. The user is responsible for maintaining up-to-date contact information in their membership account and for regularly checking these notifications. A notification sent by Vitonella to the registered email address will be deemed to have been received by the user 48 hours after it was sent. The user agrees that if they do not promptly update their contact information, notices sent to the old information will be considered valid. Communication Preferences: The user can update their communication preferences shared with Vitonella at any time. For example, they may wish to receive notifications only through certain channels (like email only) or to completely stop promotional messages. For support on this matter, Vitonella customer service can be contacted. Vitonella will adjust the frequency and type of communication in accordance with user requests and legal obligations. In conclusion, by starting to use the platform, the User is deemed to have given the necessary consent for receiving electronic communications. This consent is valid unless and until it is withdrawn by the user and/or their membership is terminated. Vitonella will conduct its communications in accordance with the Privacy Policy and relevant legislation, paying close attention to the protection of users' personal data.
9. Termination of the Agreement and Deletion of Data
- Termination by User: The User has the right to terminate their Vitonella membership at any time. The subscription cancellation procedures are applied as described under the Membership and Subscription Conditions section. When the User cancels their subscription, their right to receive the service also ends at the conclusion of the current subscription period, and the Agreement is automatically terminated as of that date. If the User wishes to completely delete their membership, they can request the permanent deletion of their account and data (excluding data that must be legally retained) by contacting Vitonella's support unit. The User's termination request will be processed as soon as possible and the user will be notified upon confirmation.
- Termination or Suspension by Vitonella: If the User violates the terms of the Agreement or applicable legislation, Vitonella may temporarily suspend the User's access or terminate their membership entirely, with or without prior notice (in cases of severe violation). For example, if it is determined that the User is misusing the platform, fraudulent activity is detected, the rights of other users are violated, false information is entered, or payment obligations are not met, Vitonella has the right to unilaterally terminate the agreement and end the membership. In this case, the User will be notified of the termination and its reason via electronic communication. In cases where Vitonella terminates the contract for a just cause, it reserves the right not to refund the fee for any remaining subscription period.
- Termination of Service: Vitonella may decide to completely stop the platform services for commercial or technical reasons. In such a case, an announcement will be made to users at least 30 days in advance, if possible. This Agreement will also automatically terminate on the date the service is discontinued. If users have active subscriptions, the unused service fees corresponding to their remaining periods may be refunded proportionally, or an option to convert to another service may be offered (at Vitonella's discretion, depending on the situation). In cases such as the transfer of the platform to another legal entity, besides the complete termination of the service, Vitonella will also notify the users and communicate that this Agreement will continue in full force with respect to the acquiring party.
- Automatic Renewal: Vitonella subscriptions operate on an automatic renewal basis unless the user specifies otherwise and it is not stated otherwise in the terms of the relevant subscription plan. This means that when the user's subscription period (e.g., a one-month or one-year period) ends, the subscription is automatically renewed for the same period, and the subscription fee valid on the renewal date is charged to the user's registered payment method. If the user does not want to renew, they must cancel their subscription before the subscription period ends (e.g., before the next billing date). Otherwise, the subscription will be automatically extended, and the fee will be charged. Vitonella may send a reminder notification or email to the user before the automatic renewal date, but this is not an obligation; the primary responsibility lies with the user.
- Mutual Agreement: The parties may also terminate the Agreement by mutual consent. In such exceptional cases, the terms of termination and possible refunds are applied as documented in a protocol.
- Upon termination of the Agreement, the User's rights to use the platform cease immediately (or at the agreed-upon time of termination). The rights and obligations of the parties that accrued prior to termination (e.g., payment obligation, confidentiality obligation, limitations of liability) will continue to be effective after termination if necessary. In particular, the clauses on Intellectual Property Rights, Limitation of Liability, and Dispute Resolution will remain legally valid even if the agreement is terminated. The User is responsible for backing up their own data before their membership is terminated or a termination decision is made by Vitonella. After termination, Vitonella may retain or anonymize user data to the extent permitted by legal obligations. Re-registering on the platform after account closure is subject to Vitonella's approval (re-registration may not be accepted, especially for accounts terminated due to misuse).
10. Disputes and Competent Court
In any dispute that may arise from this Agreement, it is essential to first attempt negotiation and conciliation between the parties. The User agrees to first contact Vitonella customer service to report the problem and seek a solution in any case of complaint or dispute. Vitonella will evaluate the complaints and requests from the user and will make every effort to find a solution in good faith. If an amicable solution cannot be reached between the parties, the laws of the Republic of Turkey will be applied in the resolution of the dispute and the interpretation of the Agreement. In cases where the parties are legally considered “consumers”, the provisions of Law No. 6502 on the Protection of the Consumer are reserved. If the User has the status of a consumer, they know they have the right to apply to Consumer Arbitration Committees or Consumer Courts within their legal rights. The parties agree and declare that the courts and execution offices in the judicial district of Ankara (Turkey) are competent for the resolution of any dispute arising from or in connection with this Agreement. (Alternatively, Vitonella may, at its own discretion, initiate a lawsuit or proceedings in the courts of the user's place of residence, but this is Vitonella's right and not its obligation.) This jurisdiction agreement does not restrict the right of consumer users to apply to the competent courts in their place of residence; for users residing in Turkey, the relevant legal regulations apply. In case of dispute, records: The User agrees that Vitonella's official records (log records kept in electronic form, database records, email correspondence, payment information, etc.) will be binding and conclusive evidence. This article constitutes an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure. In summary, in disputes arising from the relationship between Vitonella and the user, reconciliation will be sought first, and if not, Turkish laws will be applied, and the specified judicial authorities will be competent for the resolution of disputes.
11. Updates to the Conditions
Vitonella may update or make changes to these Terms of Use from time to time. Significant changes to the terms of the Agreement will be notified to users by appropriate means before they take effect (e.g., by email notification or via a pop-up window/information message on the platform). The effective date of the changes will be indicated on the updated agreement text. User's Consent: The updated conditions are deemed to have been accepted by the user if the platform is used after the specified effective date. If the user does not accept the changes, they have the right to terminate their membership and stop using the platform before the effective date. In this case, any amounts paid for the remaining subscription period for unused periods may be refunded upon request. The user's continued use of the platform without notification implies their tacit acceptance of the new terms. Notification Method: Minor adjustments or improvements (e.g., changing clause numbers, correcting typos) may not be individually announced to the user, but the current text of the agreement will always be kept accessible on the platform. Significant changes (e.g., changes in service policy, increase in fees, new user obligations) will be announced to users at least 7 days in advance. Vitonella will strive to provide a longer notification period when possible. Version Tracking: The last update date of this agreement will be indicated at the end of the document. We recommend that users review the latest version of the conditions each time they use the platform. Vitonella may archive previous versions and make them available to users upon request. Relationship with Other Documents: This Terms of Use document, together with Vitonella's Privacy Policy and any other condition/term documents, constitutes a whole. In the event of an update, necessary changes may also be made to other documents. The user should bear in mind that in each update, not only the changing part of the relevant document but all terms are evaluated together. In conclusion, Vitonella may make changes to this agreement from time to time to ensure user experience and legal compliance. Users agree to comply with the updated conditions by continuing to use the platform. Please do not hesitate to contact us if you have any questions or uncertainties. Effective Date: 01/06/2025 (Last update date)